Helping Care Agencies
Survive Beyond the Founder
Helping Home Health & In-Home Care Agencies
Stay Operational — Even When You Can’t Be There
Dr. Frances Arleen Ince, Ph.D.
Continuity & Legacy Advisor
With over a decade of experience as a business owner and in behavioral health, Frances Arleen Ince, Ph.D. brings a deeply human-centered approach to her work with home health and in-home care agency owners.
Her background includes leading behavioral health teams and working closely with individuals in the early stages of dementia, where she supports them in recording their personal stories to preserve family legacy.
Through this work, she witnessed firsthand how families—and organizations—struggle when leadership, knowledge, and decision-making live in one person.
Today, she applies those insights to help agencies think proactively about leadership continuity, staffing stability, and operational resilience, so care continues even when an owner or key leader can’t be there.
Because the people you serve depend on what happens next.
The Challenge: Continuity Gaps Put Your Agency at Risk
Most home health and in-home care agencies rely heavily on the owner. Without a continuity
plan, your agency risks:
● Staff confusion or absentee coverage gaps
● Missed client care or compliance deadlines
● Payroll, billing, or vendor disruptions
● Lost access to critical documentation, passwords, or systems
Our Solution: Strategic Business Consulting
Continuity Assessment & Strategy Session (Done-With-You)
● 90–120 minute strategy session
● Identify operational and continuity gaps
● Staffing & authority mapping
● Emergency action plan
● Documentation templates and frameworks
Full Implementation Package (Done-For-You)
● Everything in the Assessment session, plus:
● Hands-on setup of continuity system
● Permissions and access for staff
● Custom emergency protocols
● Fully operational continuity system delivered
Perserving Stories & Peace of Mind
In addition to my business consulting work, I continue to provide personal legacy audio and asset documentation services for families. These sessions help capture memories, organize important assets, and ensure peace of mind for today and future generations.
Strategy. Solutions. Results
Capture memories, document assets, and ensure your story lives on — for your peace of mind
today and for future generations.preserve stories and peace of mind.
Expertise & Credentials
● Doctorate in Business (Ph.D.)
● Speaker at national home health conferences
● Behavioral health team leadership experience
● Dementia and Alzheimer’s documentation expertise